Return Policy for Watson & Lou

Effective Date: October 23, 2023

At Watson & Lou, we value your satisfaction and want to ensure that your shopping experience is a positive one. Please take a moment to review our return policy. If you have any questions or concerns, feel free to reach out to our team at hello@watsonandlou.com.

1. Returns and Exchanges Eligibility:

We accept returns and exchanges on most products within 15 days of the purchase date.
To be eligible for a return or exchange, the item must be in its original condition, unused, and in the same packaging.

2. Non-Returnable Items:

Certain items are not eligible for return or exchange, including but not limited to:

Personalized or custom-made products.
Perishable goods - ie. organic body care
Gift cards.

3. Return Process:

To inquire and initiate a return or exchange, please contact us at hello@watsonandlou.com
Refunds will be processed within 5-7 business days after we receive the returned item and inspect it to ensure it meets the eligibility criteria.
The refund will be issued to the original payment method used for the purchase.
Please note that shipping and handling fees are non-refundable.

4. Exchange Process:

If you wish to exchange an item for a different size, color, or style, please contact us to inquire eligibility and arrange the exchange.

5. Shipping Costs:

Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. In such cases, we will cover the return shipping costs.

6. Damaged or Defective Items:

If you receive a damaged or defective product, please contact us immediately. We will provide instructions on how to return the item or resolve the issue promptly.

7. Contact Us:

If you have any questions or need assistance with the return process, please do not hesitate to reach out to our team at 705-775-7568.

At Watson & Lou, we are committed to providing quality products and excellent customer service. Thank you for choosing us for your local, handmade shopping needs.

We appreciate your support!

Watson & Lou
383 Water Street
705-775-7568
watsonandlou.com