Return Policy for Watson & Lou

Effective Date: October 23, 2023

At Watson & Lou, we value your satisfaction and want to ensure that your shopping experience is a positive one. Please take a moment to review our return policy. If you have any questions or concerns, feel free to reach out to our team at

1. Returns and Exchanges Eligibility:

  • We accept returns and exchanges on most products within 15 days of the purchase date.
  • To be eligible for a return or exchange, the item must be in its original condition, unused, and in the same packaging.

2. Non-Returnable Items:

Certain items are not eligible for return or exchange, including but not limited to:

  • Personalized or custom-made products.
  • Perishable goods - ie. organic body care
  • Gift cards.

3. Return Process:

  • To inquire and initiate a return or exchange, please contact us at
  • Refunds will be processed within 5-7 business days after we receive the returned item and inspect it to ensure it meets the eligibility criteria.
  • The refund will be issued to the original payment method used for the purchase.
  • Please note that shipping and handling fees are non-refundable.

4. Exchange Process:

  • If you wish to exchange an item for a different size, color, or style, please contact us to inquire eligibility and arrange the exchange.

5. Shipping Costs:

  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. In such cases, we will cover the return shipping costs.

6. Damaged or Defective Items:

  • If you receive a damaged or defective product, please contact us immediately. We will provide instructions on how to return the item or resolve the issue promptly.

7. Contact Us:

If you have any questions or need assistance with the return process, please do not hesitate to reach out to our team at 705-775-7568.

At Watson & Lou, we are committed to providing quality products and excellent customer service. Thank you for choosing us for your local, handmade shopping needs.

We appreciate your support!

Watson & Lou
383 Water Street