OPEN MONDAY-SATURDAY, 10am-5pm

Shipping Policy for Watson & Lou

Effective Date: October 23, 2023

Thank you for choosing Watson & Lou for your shopping needs. We are committed to providing you with a seamless shopping experience, including reliable shipping services. Please take a moment to review our shipping policy, and if you have any questions or concerns, feel free to contact our team at hello@watsonandlou.com

1. Order Processing Time:

  • All orders are typically processed within 1-3 business days after payment confirmation
  • We do not process orders on Sunday’s or major holidays.

2. Shipping Methods:

  • We offer several shipping options, including standard and expedited shipping. You can choose your preferred method during the checkout process.
  • Shipping costs will vary depending on the selected shipping method and your location.
  • Free shipping is automatically applied with purchases exceeding $150.00 CAD.

3. Estimated Delivery Time:

  • Delivery times vary based on your location and the chosen shipping method. Please refer to the estimated delivery time provided during the checkout process.

4. Shipping Destinations:

  • Watson & Lou currently ships within the United States and offers international shipping to select countries. If you are located outside the United States, please check our international shipping availability during the checkout process.

5. Order Tracking:

  • Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status and location of your shipment.

6. Shipping Delays:

  • Please note that occasional delays may occur due to unforeseen circumstances, such as extreme weather conditions or carrier issues. We will do our best to keep you informed of any significant delays.

7. Lost or Stolen Packages:

  • Watson & Lou is not responsible for lost or stolen packages. Please ensure that you provide accurate shipping information and consider using shipping methods with tracking and insurance for added security.

8. Returns and Exchanges:

  • All items shipped are final sale.
  • In the case of damage during transit, please send us an image of the item to qualify for store credit or refund.

9. Contact Us:

If you have any questions or need further assistance with your order or shipping, please do not hesitate to reach out to us, 705-775-7568, or via email to hello@watsonandlou.com

At Watson & Lou, we strive to ensure your satisfaction with our products and services. We appreciate your support and hope you enjoy your shopping experience with us.

Thank you for choosing Watson & Lou!

Watson & Lou
383 Water Street
705-775-7568
watsonandlou.com